Terms of Service

welcome to Noroaz. By accessing our website, placing an order, or using our services, you agree to follow the Terms of Service mentioned below. These terms are created to ensure transparency, trust, and a smooth shopping experience for all customers.

Acceptance of Terms

By using our website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • The information provided by you is accurate and complete.
  • You agree to comply with all policies, terms, and conditions of Noroaz.

If you do not agree with any part of these terms, please do not use our website or services.

Products & Orders

We strive to provide accurate product descriptions, images, and details.

However:

  • Slight variations in color or appearance may occur due to screen settings or lighting.
  • Product availability may change without prior notice.
  • We reserve the right to cancel or refuse any order if necessary.

Customers are responsible for providing accurate delivery information to avoid delays or failed deliveries.

Pricing & Payments

  • All prices displayed on the website are in Pakistani Rupees (PKR).
  • Prices may be updated or changed at any time without prior notice.
  • Orders are confirmed only after successful verification and processing.

For customer trust and transparency, we offer an Open Parcel Checking Facility, allowing customers to inspect their parcel before making payment.

Open Parcel Policy

At Noroaz, customer satisfaction comes first.

Customers are allowed to:

  • Open the parcel before payment
  • Check the product condition, quality, and accuracy
  • Verify the order before accepting delivery

After customer satisfaction and payment completion, the order will be considered accepted.

Return & Refund Policy

Since customers are given the opportunity to inspect the parcel before payment, Noroaz currently does not offer:

  • Returns
  • Refunds
  • Exchanges

after payment has been completed and the order has been accepted.

Customers are strongly advised to fully check the parcel before making payment.

Intellectual Property

All website content including:

  • Logos
  • Brand name
  • Images
  • Text
  • Graphics
  • Designs

belongs to Noroaz and may not be copied, reproduced, or used without written permission.

User Conduct

Users must not:

  • Use the website for illegal or fraudulent purposes
  • Attempt to damage, hack, or disrupt the website
  • Provide false or misleading information
  • Misuse any content or services of Noroaz

Violation of these terms may result in order cancellation or restriction from using our services.

Limitation of Liability

Noroaz shall not be held responsible for:

  • Delivery delays caused by courier services
  • Technical website interruptions
  • Indirect losses or damages
  • Customer errors in order details or addresses

We always aim to provide the best possible service and customer support.

Privacy

Customer information is handled according to our Privacy Policy and is used only for order processing, support, and service improvement.

We respect and protect customer privacy.

Changes to Terms

Noroaz reserves the right to modify or update these Terms of Service at any time without prior notice.

Updated terms will be published on this page.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Noroaz
The Art of Beginning


for beauty products and female products

Terms of Service

Effective Date: May 24, 2026

Welcome to Noroaz. These Terms of Service govern your use of our website, products, and services. By placing an order with Noroaz, you agree to the following terms and conditions designed to provide a safe, transparent, and trusted shopping experience for our customers.

About Noroaz

Noroaz is a beauty and lifestyle brand focused on providing quality beauty, skincare, self-care, and female products with customer satisfaction and trust as our highest priority.

Tagline: The Art of Beginning

Eligibility to Use Our Services

By using our website, you confirm that:

  • You are legally eligible to place online orders.
  • The information provided by you is accurate and complete.
  • You will use our website only for lawful purposes.

We reserve the right to refuse service or cancel orders if false or suspicious information is provided.

Product Information

We work hard to ensure all product details, descriptions, and images are accurate.

However:

  • Product packaging may vary slightly from images shown on the website.
  • Colors may appear different depending on screen settings and lighting.
  • Beauty and skincare results may vary from person to person based on skin type, usage, and personal conditions.

We recommend customers carefully read product instructions before use.

Beauty & Skincare Disclaimer

For beauty, skincare, cosmetic, and female care products:

  • Individual results may vary.
  • Customers should perform a patch test before full use if they have sensitive skin.
  • Noroaz is not responsible for allergic reactions, misuse, or improper application of products.
  • If irritation occurs, discontinue use immediately and consult a professional if necessary.

Customers are responsible for ensuring products are suitable for their personal needs.

Orders & Payments

  • All prices are listed in Pakistani Rupees (PKR).
  • Orders are subject to confirmation and availability.
  • We reserve the right to update prices or cancel orders at any time if necessary.

To ensure customer trust, we offer an Open Parcel Checking Facility.

Open Parcel Checking Policy

Customers are allowed to:

  • Open the parcel before payment
  • Verify product condition and accuracy
  • Check the order for satisfaction before accepting delivery

This policy is provided to create complete customer confidence while shopping with Noroaz.

Return & Refund Policy

As customers are given the opportunity to inspect parcels before payment, Noroaz currently does not offer:

  • Returns
  • Refunds
  • Exchanges

after payment has been completed and the parcel has been accepted.

Customers are strongly advised to check products carefully before payment.

Hygiene & Safety Policy

Due to hygiene and safety reasons, beauty, skincare, cosmetic, and female care products cannot be returned once opened, used, or accepted after delivery.

This policy helps protect product quality and customer safety.

Shipping & Delivery

Delivery times may vary depending on:

  • Customer location
  • Courier operations
  • Weather or unforeseen delays

While we aim for timely delivery, Noroaz is not responsible for courier-related delays beyond our control.

Intellectual Property

All content on the website including:

  • Brand name
  • Logo
  • Product images
  • Text
  • Graphics
  • Designs

belongs exclusively to Noroaz and may not be copied or used without permission.

User Responsibilities

Users must not:

  • Misuse the website
  • Provide false information
  • Attempt fraudulent activities
  • Harm or disrupt website operations

Violation may result in order cancellation or permanent restriction from our services.

Limitation of Liability

Noroaz shall not be liable for:

  • Personal misuse of products
  • Allergic reactions or skin sensitivities
  • Incorrect customer information
  • Courier delays or external service interruptions

We always recommend responsible and proper product usage.

Changes to Terms

Noroaz reserves the right to update or modify these Terms of Service at any time without prior notice.

Updated terms will be posted on this page.

Contact Information

For any questions regarding these Terms of Service, please contact us:

Noroaz
The Art of Beginning